SABIC Senior Customer Service Representative, CF, SEA in Singapore, Singapore
Position Title Senior Customer Service Representative, CF, SEA
Auto Req ID 8934BR
Relocation Assistance No
Region/Pole Asia Pacific
Job Purpose & Responsibilities
- Manage a group of VIP customers order fulfilment through:
providing timely order management report and information to customers;
providing a timely feedback (within 1-2 working days) of acknowledgement to customers for new and change orders;
maintaining a good rapport, communication and interaction with customers;
coordinating order management activities with internal Make/Sell and Buy/Sell sources;
ensuring on-time delivery to customer is met by working with 3PL on timely booking for shipment;
providing full set of shipping documents and ensuring timely invoicing to customer;
working with customer on timely LC issuance and prompt payment.
Ensure that all customer complaints are officially and appropriately documented on Customer Complaint Information (CCI) form and adhering to ISO requirements.
Drive Order fulfilment closure on a monthly basis with a fulfillment report as QTD vol.
Handle all customers enquiry on new product request and developments, and relatedactivities and channel to internal team for follow up.
Guide or assist customer service representatives to handle difficult order fulfilment such as escalations and complicated claim issues.
Deep dive into the teams KPI and drive for key actions & improvements.
7.Review and update CS process document to ensure compliance within SCM.
- Work with Commercial team to clear AFG; and Finance team to clear past due. Support inventory management and control DTW cost.
Diploma/Degree in Supply Chain, Logistics, Business Management or relevant discipline.
5 years of relevant working experience, preferably in the area of customer service or account management.
Strong communication and coordination skills.
Team player with customer service orientated mindset.
Resourceful in providing solutions to customers.
General PEOPLE WHO CAN
Weve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, youre the person who can find new solutions and possibilities that change the world for the better.
At SABIC, we know that our success depends on your success. Were committed to nurturing your talent, to help you achieve both your career ambitions and life goals. Weve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.
SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the worlds water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.
Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Exton, PA; Houston, TX; Mt. Vernon, IN; and Selkirk, NY.
SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a persons race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.
SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.