SABIC CRM Analyst, Value Creation & Marketing, Specialties in Shanghai, China

Position Title CRM Analyst, Value Creation & Marketing, Specialties

Auto Req ID 8786BR

Relocation Assistance No

Region/Pole Asia Pacific

Job Purpose & Responsibilities Job Summary

We are looking for a passionate and detail oriented CRM Support Analyst to join our mission critical CRM team. The successful candidate must be able to analyze mass amounts of data, support user community including issue resolution, train users and create training documentation. The Support Analyst will be critical to driving data integrity within CRM through data analysis and data cleansing activities as well as proactive user training.

Responsibilities

This person will be a reporting expert for the marketing and sales divisions. The ideal candidate will be able to answer inquiries from team members with empirical data. More importantly the right person will be able to set up a reporting system and structure so that users can learn to run and pull their own reports without assistance. They will also monitor performance and quality control plans to identify improvements. The Support Analyst will also serve as a support person for user community and will resolve user/system issues, document system issues, and provide training to users and create training documentation.

  • Support analyst responsibilities include reporting, analysis, forecasting, data migration and cleansing.

  • Interpret data, analyze results using statistical techniques and provide ongoing reports

  • Identify, analyze, and interpret trends or patterns in complex data sets

  • Work with management to prioritize business and information needs

Locate and define new process improvement opportunities

Requirements 4 Year college degree Required

Desired Skill Strong Microsoft Excel Skills

Strong Data Analysis Skills

Proficient in Reporting & Reporting Design

Knowledge of CRM Applications preferred but not Required

Knowledge of SQL & SAP ERP preferred but not Required

Country China

City Shanghai

General PEOPLE WHO CAN

Weve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, youre the person who can find new solutions and possibilities that change the world for the better.

At SABIC, we know that our success depends on your success. Were committed to nurturing your talent, to help you achieve both your career ambitions and life goals. Weve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.

SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the worlds water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.

Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Exton, PA; Houston, TX; Mt. Vernon, IN; and Selkirk, NY.

SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a persons race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.

Disclaimers (USA):

SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.