SABIC Representative, Customer Service in Houston, Texas
Position Title Representative, Customer Service
Auto Req ID 8747BR
Relocation Assistance No
Functional Work Area Customer Service
Supply Chain & Logistics
Job Purpose & Responsibilities This Customer Service Representative will be responsible for providing excellent customer service to all external and internal customers. The ideal candidate will ensure that customers receive best in class service through proactive calls, general correspondence with customers and collaboration with other departments. This position requires consistent communication with customers regarding orders confirmation and communication of feedback, complaints and concerns. The incumbent will be responsible for planning/scheduling and execution/monitoring of shipments from loading facilities to customers.
Planning/scheduling activities include transforming planned volumes into transport legs; calculating planned logistics capacity; comparing planned logistics with contracted units; monitoring issuance of cleared orders; consolidating sales orders by destination; communicating capacity needs to Contracting and Sourcing Department and controlling optimal marine utilization. Execution/monitoring include the creation of the outbound delivery; informing facilities regarding delivery/loading schedules; confirmation of orders scheduled to ship; monitoring diverting/splitting orders; monitoring claims; and tracking shipments until proof of delivery.
Essential characteristics for a Customer Service Representative include being a self-starter, organized, detailed oriented, customer focused and effective in proactively identifying solutions. In addition, the candidate must be able to operate in a highly-matrixed environment, communicate with all levels of the organization, influence and gain commitment, and continuously develop the talent around them.
Receive orders from customers and communicate confirmation and requirements to customers, terminals, and Contracting and Sourcing Department in order to ensure proper logistics capacity and transportation of ordered volume.
Provide 24 hours support to customers and communicate customers feedback, complains and concerns to SBUs in order to promote customer service satisfaction.
Process invoice in SAP once the order is shipped. Monitor and rebill customer for all other misc charges (e.g. Freight, overtime, demurrage, etc)
Oversee the execution of shipments to overseas locations (oversee creation of delivery, inform facilities regarding delivery and loading schedules, confirm orders to be shipped) in order to ensure proper execution of shipments
Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio
Utilize analytical skills to drive process improvements and customer focus.
Proactively review buying patterns of customers to understand demand spikes up or down and obtaining market intelligence that can be shared through the organization.
Balances cost and service in the best interest of both customer and company.
Bachelor's degree OR equivalent, relevant, professional work experiences is required.
Minimum 3-5 years Customer Service and Logistics, Supply chain.
Specific Knowledge: Logistics knowledge, road transport, storage, legal directives in logistics and knowledge of service/cost negotiations.
Competent with office software: Excel, Word, Power Point, SAP.
Expertise of petrochemical industry, customers, markets and competitors.
Ability to work well in a team environment.
Ability to work in a dynamic, flexible environment where priorities are continually changing.
Ability to set priorities and manage time in a dynamic work environment.
Good problem solving, analytical and math skills.
Strong oral and written communication skills.
Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications. SAP Experience a plus.
As per SABIC Competency guidelines and framework applicable to this Career Line and Grade
You must submit your application for employment online to be considered. Please submit your resume using the apply online option on this page.
You must be 18 years or older
You must be willing to take a drug test as part of the selection process
You must be willing to submit to a background investigation as part of the selection process
You must have unrestricted authorization to work in the United States
Country United States of America
State/Province Texas (TX)
General PEOPLE WHO CAN
Weve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, youre the person who can find new solutions and possibilities that change the world for the better.
At SABIC, we know that our success depends on your success. Were committed to nurturing your talent, to help you achieve both your career ambitions and life goals. Weve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.
SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the worlds water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.
Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Exton, PA; Houston, TX; Mt. Vernon, IN; and Selkirk, NY.
SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a persons race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.
SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.