SABIC Issue Resolution Analyst in Houston, Texas
Position Title Issue Resolution Analyst
Auto Req ID 8549BR
Relocation Assistance Yes
Functional Work Area Customer Service
Job Purpose & Responsibilities As the home of unique offerings within SABIC, the Specialties Strategic Business Unit is focused on challenging technology endeavors that positively impact the way the world travels, communicates, works and lives. This SBU provides unique offerings such as high heat resins, functional compounds and additives, specialty fluids, nanotechnology and thermoplastics composites to industries such as Additive Manufacturing, Consumer & Industrial, Electronics, Healthcare, Mass Transportation, Automotive and Water Management.
The Issue Resolution Analyst uses analytical methods and a variety of tools to understand business operations, processes and activities. Analysts are responsible for data management, analyzing performance, identifying problems, and developing, recommending and implementing solutions to solve the problems.
Major Responsibilities Include:
Help develop and implement a strategy responsible for driving improvement in overall measurements of Issue Resolution
Facilitate root cause/corrective action communication with the sales and customers
Takes ownership of the customer issues and provides complete end-to-end issue resolution.
Makes decisions and manages cases within guidelines to resolve internal/external customer issues expeditiously
Develop and facilitate a strong operating rhythm with strategic business leaders to communicate process improvements
Strong influencing skills with ability to institute positive change and sustainable solutions
Strategic Analysis and Reporting, giving feedback and implementing recommendations in line with strategy
Perform the analysis to recommend and implement process improvement solutions across customer fulfillment team (ie. customer service, sales, supply chain)
Requirements Education/Experience Requirements:
BA/BS degree or equivalent experience
3+ years customer service, sales, process improvement or relevant experience
Proven organization skills
Excellent communication and interpersonal skills
Must be a self-starter with the ability to assess situations quickly
Strong problem solver with RCCA mindset
Project Management and Continuous process Improvement skills
Excellent troubleshooting, listening and problem-solving skills
MS Excel, MS Access, Business Objects/Query experience
SAP experience preferred
Lean Six Sigma Skills preferred
You must submit your application for employment online to be considered. Please submit your resume using the apply online option on this page.
You must be 18 years or older
You must be willing to take a drug test as part of the selection process
You must be willing to submit to a background investigation as part of the selection process
You must have unrestricted authorization to work in the United States
Country United States of America
State/Province Texas (TX)
General PEOPLE WHO CAN
Weve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, youre the person who can find new solutions and possibilities that change the world for the better.
At SABIC, we know that our success depends on your success. Were committed to nurturing your talent, to help you achieve both your career ambitions and life goals. Weve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.
SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the worlds water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.
Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Exton, PA; Houston, TX; Mt. Vernon, IN; and Selkirk, NY.
SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a persons race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.
SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.